Service Delivery Model

Benchmarking

Prior to undertaking any training, students complete a subject knowledge audit (SKA), where they rank their confidence level from one to five across the full range of the core knowledge requirements underpinning the teaching of the SKE subject. For each objective, trainees record a comment to qualify responses, providing further granular detail, useful for identifying areas of weakness that requires support. This process informs which units of study are selected for the SKE course, and this flexibility helps ensure that support and learning is focused to the subject and curriculum areas that require the most help. 

Design and Delivery

The SKE subjects we deliver are considered priority and hard-to-recruit subjects.  Below is the full list of SKE subjects we deliver.
  • Biology
  • Chemistry
  • Computing
  • Design and Technology
  • English
  • Languages
  • Mathematics
  • Physics
  • Primary Maths
  • Religious Education
For secondary SKE subjects, the learning material is from GCSE up to A level.  It is often the case that having knowledge of the key stage above what you are required to teach, enables teachers to teach and stretch the most able GCSE students when in a school setting - the most able SKE students complete some A level material on their SKE courses.

More on delivery of SKE

The e-learning platform, powered by Moodle and serviced by MyAccessLearning incorporates:
  • On-demand videos
  • Reading lists
  • PowerPoint lessons
  • Exam style questions
  • Native speaker tutorials for modern foreign languages (MFL)
The courses are on-demand and online, enabling students the flexibility to work from home during the daytime, evenings or at weekends making ether full time or part-time study possible. The flexibility of our provision will mean students can also complete their SKE in parallel with ITT training. From a geographical perspective, the online nature of the course will mean we will be able to deliver SKE courses nationally and so location will not be a barrier to students accessing our SKE course. 

We have experience delivering bespoke courses, tailored to the individual needs of students by utilising the modular nature of the existing SKE course, with units of work each workload assessed as 25 hours of study time. 4 units of our SKE course is equivalent to a 4-week block of study and so we will be able to offer the full range of course lengths from 8-28 weeks by assigning the equivalent number of units to the course. Students keep a learning diary throughout their time on the course, which is used to monitor how their time is spent engaging with resources and that tutors can use to adapt and change the course material to adjust the challenge, as necessary increasing personalisation of the student's course experience.  

One-to-one tutoring
Each participant receives regular one-to-one online tutoring sessions with experienced teachers and experts in their relevant subject. Tutoring sessions are used to supplement the SKE course, monitor progress and serve as an opportunity for participants to address misconceptions and resolve any difficulties.

Tracking progress
Eureka assesses participants’ performance continually throughout the duration of the course via end of topic assessments, weekly reflective journals and performance reports. The tutor responsible for the participant uses the assessments to track students' progress against our progress flow chart - intervening as necessary, to support students who need it.

Completion 
Following the completion of the SKE course, each participant’s tutor will complete a detailed substantive report, highlighting a participant’s strengths/weaknesses and an assessment on the degree to which the participant has been able to demonstrate they have sufficient subject knowledge to train to teach their chosen subject. 

Evaluation and Continuous Improvement


Participants are encouraged to engage and take responsibility for their learning, working collaboratively with Eureka tutors to ensure services continue to meet their needs

01

Gathering feedback

Students and tutors are proactively involved in the ongoing decision-making and development of the service. All views, whether prompted through our structured processes, complaints or ad hoc, are recorded, assessed and used to measure service satisfaction and identify areas of good practice or improvements. 

02

Student feedback

Students are encouraged to complete a feedback form at the end of each session, ranking the lesson against key areas, including how beneficial the session was, responsiveness of the tutor, progress and overall satisfaction.

 

At the end of the SKE, students are also required to write a reflective essay regarding the course and their experience, enabling them to form and articulate holistic feedback to address their overall experience. 

03

Tutor feedback

After each lesson, a report is produced by a Eureka tutor including: 


  • What was covered
  • Participants’ level of engagement and progress
  • Targets set for the next session (providing continuity if the tutor is unavailable).


The tutor is also asked to rank each student’s overall performance between 1 and 10, with low grades flagged on Eureka’s contract monitoring system to prompt further investigation by Kate Surtees (Eureka Director of Learning). Tutors also complete monthly feedback for each individual to address their progression, strengths and ‘next steps’ in their learning journey – positively encouraging continuous improvement. 


04

Evaluating/responding to feedback 

The SKE team hold internal weekly improvement meetings to discuss service delivery and its further enhancement. This is supplemented by sampling via the Grade Centre to assess the quality of feedback given by tutors to students’ work.


Our management team record and review all feedback from student surveys to identify individual service improvements such as broken links or dissatisfaction with a resource so the necessary improvements can be made.


We look forward to welcoming you onto our SKE course


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